More about HKUST
As a HKUST alumnus, you are provided with a lifelong alumni email account.
If you have already got an @connect account before graduation, it will become your alumni email account. This account will give you access to:
On-Campus Facilities
serves as your alumni ID which gives you access to digital library e-resources (at a cost-recovery annual subscription fee) , WiFi on campus and more.
Web-based Applications
provides access to web-based applications including Exchange Online, Office Web Apps and OneDrive for Business. Please check out the details here.
Alum eCard
allows you to activate your alum eCard on the HKUST Alumni App
Forget / Reset Alumni Email Password
Click https://myaccount.ust.hk/passwd/forget?graduate=true to reset password.
Unique Email Alias
allows you to decide your own unique email alias (for example, peter.chan@alumni.ust.hk)
Update Online Profile
allows you to view and update your online profile easily
If you haven't activated your alumni account nor accessed your alumni mailbox after graduation, with a few simple clicks, you can have your account ready in a few minutes!
If you are a non-degree graduate of a short-term executive course, a former exchange-in student, or a visiting scholar, you are not eligible for a lifetime alumni email account.
Here are some scenarios that may be hindering the activation.
Scenario 1: You know the username but you forgot your password
Click https://myaccount.ust.hk/passwd/forget?graduate=true to reset password.
Scenario 2: After attempting to reset the password, the system states the information is incorrect.
This may occur if you haven’t activated/used the alumni login previously. Please click the “New User” button: https://w5.ab.ust.hk/jsan/o_new_user.
Scenario 3: After filling the form for “New User”, the system states the information is incorrect.
It may occur if some of the personal information you have filled in is incorrect, especially when your current HKID/Passport number does not match your old record at the time you were admitted to HKUST.
To update your info, please email alumni@ust.hk with the following information:
• Full name, including middle name, as it appears on your HKID card or passport
• Degree and year of graduation
• Passport number as informed to Academic Registry Office (ARO) at the time you were admitted to HKUST (some countries allocate new numbers when passports are renewed).
• A copy of your current HKID/passport for verification
FAQs
The following may be hindering the activation:
If you are a non-degree graduate of a short-term executive course, or former exchange-in student, you are not eligible to an alumni email account.
1. Login here. You will be directed to this page. Click “free alumni email alias”.
2. Follow the instructions to set and choose your sender email address.
3. This alumni email alias will share the same mailbox as @connect on Office 365 that you are presently using.
Please go to the following links:
Forgot login name/password
https://w5.ab.ust.hk/jsan/o_login_all
Reset password via your external email
https://myaccount.ust.hk/passwd/forget?graduate=true
Alumni who activated before March 2014:
Login with your @alumni account (e.g. ac08tst@alumni.ust.hk), NOT email alias (e.g. peterchan@ust.hk)
Alumni who activated after March 2014:
Login with your @connect account
Please be reminded that you can still enjoy free WiFi service and get access to library servers using your student login before your student identity expires.
The University upgraded the alumni services to Microsoft Office 365 in March 2014. Alumni who activated @alumni account before that should follow some simple steps to authenticate once.
Please login here first. You will be directed to this interface where you can check out your profile and update personal details.
Email & Office 365 Related
Please note that this function is only available on desktop version.
1. Login to your mailbox on Office 365
2. At the top of the page, choose Settings 
> View All Outlook Settings
3. Choose Mail> Forwarding
4. Check "Enable forwarding", and enter or change the email address you want, and then select "Save".
Click here for more details
You have probably set email forwarding for your account. To cancel the forwarding function, please follow the following steps:
1. Login to your mailbox on Office 365
2. At the top of the page, select
Settings>Options>Mail>Accounts>Forwarding
3. Select Stop forwarding and then select Save
Click here for more details
Outlook 2013/2010 for Windows and Outlook 2011 for Mac provide the best functionality when accessing Office 365. In addition to these desktop services, the web service for Office 365, Office Web App, is also recommended.
Other services, such as Thunderbird, Apple Mail/Calendar, and previous versions of Outlook, function in use with Office 365 but each has uniquely limited functionality and features.
For further details, please visit ITSC's Q&A.
For the smoothest user experience in Office 365, it is recommended to use the following versions of web browsers:
Microsoft's list of absolute minimum browser requirements can be found on Microsoft's page.
Common browsers and their recommended versions:
- Support for Internet Explorer 8 will end in early 2014. For more information, please see Microsoft's Office 365 and IE 8 support document
- Latest releases can be found at Firefox's homepage or Chrome's homepage respectively
- Minimum requirement: Firefox 12/Chrome 18
- Safari's webpage can be found at: http://www.apple.com/safari/
- To update your version of Safari, perform a Software Update on your Mac operating system
- Minimum requirement: Safari 5 or above
For further details, please visit ITSC's Q&A.
The following describes some ways you can connect to your email account.
Office 365 also works with a variety of mobile phones and tablets. You can set up your mobile phone or device to access your email, calendar information, contacts, and tasks. e.g. OWA for iPad, OWA for iPhone, etc.
Outlook Web App (OWA) lets you use a Web browser to access your mailbox from any computer that has an Internet connection. You can use it to read and send email messages, organize contacts, create tasks, and manage your calendar. You can use Outlook Web App with almost any Web browser.
This includes Internet Explorer, Mozilla Firefox, Apple Safari, Chrome, and most other Web browsers on computers running UNIX, Apple Macintosh, or Windows. See this link for a list of supported versions.
It is the recommended to access Office 365 using your desktop Microsoft Outlook application. Configure your email client on your computer according to the instruction from Microsoft:
- Email program setup reference (Please click for more details)
When asked for your email address, enter your Network ID followed by @alumni (username not alias and only for those activated before 18 March 2014) or @connect.
If you are using Outlook, it is best for you to create a new profile (under Mail of the Control Panel) for your @alumni or @connect account
For traditional IMAP/SMTP or POP/SMTP connection (does not support the new features e.g. Calendar, Contacts), below are the server settings for your reference:
IMAP setting
Server name: outlook.office365.com
Port: 993
Encryption method: SSL
SMTP setting
Server name: smtp.office365.com
Port: 587
Encryption method: TLS
POP setting
Server name: outlook.office365.com
Port: 995
Encryption method: SSL
After Academic Registry Office (ARO) has confirmed your graduation, you will receive an email from Information Technology Services Center (ITSC) informing you on the termination of your @stu.ust.hk or @ust.hk email address. After termination, this email address will become invalid.
If you have already got @connect account before the above mentioned termination date, this @connect account can continue to be used lifelong. Your emails resided with student email account will be migrated to Office 365. Otherwise, your emails resided with student email account will NOT be migrated to Office 365. You are reminded to back up any necessary files in your @stu.ust.hk or @ust.hk before the termination date.
As an alumnus/alumna, you will be provided with access to many web based applications including:
50 GB storage for email, shared calendars and continued use of your @connect.ust.hk email address even after you have completed your studies at HKUST.
Capability to create and edit Word, Excel, PowerPoint, and OneNote files via a web browser (even after completed studies at HKUST).
5 TB personal storage that can be accessed anywhere. Easy to share files internally and externally and control over who sees and edits them (even after completed studies at HKUST).
Please login your profile. Choose “alumni id & email alias” under “Additional Information). Follow the instruction and you will be able to choose your preferred sender email address.
If you still cannot activate the account, please write to alumni@ust.hk or WhatsApp us.