The following may be hindering the activation:
- Your input details do not match with those of our database. You need to input your:
- Full name, including middle name, as it appears on your HKID card or passport
- Passport number as informed to Academic Registry Office (ARO) at the time you were admitted to HKUST (some countries allocate new numbers when passports are renewed)
- You are a non-degree graduate of a short-term executive course, or former exchange-in student.
If you still cannot activate the account, please write to alumni@ust.hk with English full name (as in your HKID/passport), date of birth, degree and year of graduation and student ID, if any, together with a copy of your HKID/passport. We will then follow up with you.
1. Login here. You will be directed to this page. Click “free alumni email alias”.
2. Follow the instructions to set and choose your sender email address.
3. This alumni email alias will share the same mailbox as @connect on Office 365 that you are presently using.
Please go to the following links:
Forgot login name/password
https://w5.ab.ust.hk/jsan/o_login_all
Reset password via your external email
Alumni who activated before March 2014:
Login with your @alumni account (e.g. ac08tst@alumni.ust.hk), NOT email alias (e.g. peterchan@ust.hk)
Alumni who activated after March 2014:
Login with your @connect account
Please be reminded that you can still enjoy free WiFi service and get access to library servers using your student login before your student identity expires.
Login to your mailbox on Office 365
At the top of the page, choose Settings 
> Mail
Choose Forwarding, enter the email address you want, set or clear, and then select Save.
Click here for more details
You have probably set email forwarding for your account. To cancel the forwarding function, please follow the following steps:
- Login to your mailbox on Office 365
- At the top of the page, select
Settings>Options>Mail>Accounts>Forwarding - Select Stop forwarding and then select Save
Click here for more details
Outlook 2013/2010 for Windows and Outlook 2011 for Mac provide the best functionality when accessing Office 365. In addition to these desktop services, the web service for Office 365, Office Web App, is also recommended.
Other services, such as Thunderbird, Apple Mail/Calendar, and previous versions of Outlook, function in use with Office 365 but each has uniquely limited functionality and features.
For further details, please visit ITSC's Q&A.
For the smoothest user experience in Office 365, it is recommended to use the following versions of web browsers:
- IE 9 or above
- Latest Firefox "release" version
- Latest Chrome "stable" version
Latest Safari version
Microsoft's list of absolute minimum browser requirements can be found on Microsoft's page.
Common browsers and their recommended versions:
- Internet Explorer - IE 10 or above
- Support for Internet Explorer 8 will end in early 2014. For more information, please see Microsoft's Office 365 and IE 8 support document
- Firefox and Chrome - latest "release" version
- Latest releases can be found at Firefox's homepage or Chrome's homepage respectively
- Minimum requirement: Firefox 12/Chrome 18
- Safari latest version
- Safari's webpage can be found at: http://www.apple.com/safari/
- To update your version of Safari, perform a Software Update on your Mac operating system
- Minimum requirement: Safari 5 or above
For further details, please visit ITSC's Q&A.
The following describes some ways you can connect to your email account.
- Mobile phones and tablets
Office 365 also works with a variety of mobile phones and tablets. You can set up your mobile phone or device to access your email, calendar information, contacts, and tasks. e.g. OWA for iPad, OWA for iPhone, etc.
- Phone and tablet setup reference
- Please select the account type Microsoft Exchange or Corporate when adding your new @Connect account to your mobile devices depending on which brand of mobile device you are using. Some mobile device will ask you for the server name, just put the following:
- Domain\Username: your email address e.g. tchanaa@alumni.ust.hk (username not alias and only for those activated before 18 March 2014) / tchanaa@connect.ust.hk
- Server: outlook.office365.com
For example, below is a sample screen of an Android device after you selected an Exchange Corporate account:
- Web browser
Outlook Web App (OWA) lets you use a Web browser to access your mailbox from any computer that has an Internet connection. You can use it to read and send email messages, organize contacts, create tasks, and manage your calendar. You can use Outlook Web App with almost any Web browser.
This includes Internet Explorer, Mozilla Firefox, Apple Safari, Chrome, and most other Web browsers on computers running UNIX, Apple Macintosh, or Windows. See this link for a list of supported versions.
- Desktop
It is the recommended to access Office 365 using your desktop Microsoft Outlook application. Configure your email client on your computer according to the instruction from Microsoft:
◾Email program setup reference (Please click for more details)
When asked for your email address, enter your Network ID followed by @alumni (username not alias and only for those activated before 18 March 2014) or @connect.
If you are using Outlook, it is best for you to create a new profile (under Mail of the Control Panel) for your @alumni or @connect account
For traditional IMAP/SMTP or POP/SMTP connection (does not support the new features e.g. Calendar, Contacts), below are the server settings for your reference:
IMAP setting
Server name: outlook.office365.com
Port: 993
Encryption method: SSL
SMTP setting
Server name: smtp.office365.com
Port: 587
Encryption method: TLS
POP setting
Server name: outlook.office365.com
Port: 995
Encryption method: SSL
As an alumnus/alumna, you will be provided with access to many web based applications including:
-
Exchange Online
50 GB storage for email, shared calendars and continued use of your @connect.ust.hk email address even after you have completed your studies at HKUST. -
Office Web Apps
Capability to create and edit Word, Excel, PowerPoint, and OneNote files via a web browser (even after completed studies at HKUST). -
OneDrive for Business
1 TB personal storage that can be accessed anywhere. Easy to share files internally and externally and control over who sees and edits them (even after completed studies at HKUST).
The University upgraded the alumni services to Microsoft Office 365 in March 2014. Alumni who activated @alumni account before that should follow some simple steps to authenticate once.
After Academic Registry Office (ARO) has confirmed your graduation, you will receive an email from Information Technology Services Center (ITSC) informing you on the termination of your @stu.ust.hk or @ust.hk email address. After termination, this email address will become invalid.
If you have already got @connect account before the above mentioned termination date, this @connect account can continue to be used lifelong. Your emails resided with student email account will be migrated to Office 365. Otherwise, your emails resided with student email account will NOT be migrated to Office 365. You are reminded to back up any necessary files in your @stu.ust.hk or @ust.hk before the termination date.
Please login here first. You will be directed to this interface where you can check out your profile and update personal details.
Please login your profile. Choose “alumni id & email alias” under “Additional Information). Follow the instruction and you will be able to choose your preferred sender email address.
